British Border Control Fiasco – poor training to blame. They should have used this sim
Any recent visitors to our wonderful island that has had the misfortune to enter via Heathrow airport may not have received the warmest of welcomes. Scenes of chaos greeted weary passengers, with long queues and waits of up to 2 hour leading to frustration and anger.
Happy
Part of blame for this mayhem has been levelled at a new biometric technology solution -the IRIS recognition immigration system. The system has been bedevilled by technical problems, however this is not entirely to blame. In many cases it has been found that staff did not in fact know how to use the system. Training was either not given, or when given, was not effective.
Lucy Moreton of the Immigration Service Union, told the Bureau that staff training in the scanner manual control had ‘fallen foul of the cuts’.
An immersive training application would have helped in this situation. Providing realistic scenarios in which recruits could practice routines, make mistakes and receive diagnostic feedback. In fact, just like an application Caspian Learning developed for the European Border Control agency. They had exactly the same problem – a complex technology implementation and a big training requirement. Immersive training scenarios enabled recruits to train when and where they liked, as many times as they needed. There is no limit to the variation of scenarios that they can be trained on.
Check out a short slice of the application here. Happy travelling!
